Hiring from Walnut Lane Terms and Conditions
*Please read carefully*
Our standard hire period is 4 days, (For example Pick up Thursday Or Friday @10am return Sunday Monday @10am). If items are delivered after the 10am cut off there will be an extra day hire charge( please see pick up and returns below). Please discuss with us if you require a longer hire period.
Pick up & Returns
Items will be available to pick up two days prior to the event by appointment only. The items must be returned within two days following the event. If our item/s is delivered back late. You will incur a late payment plus you will be required to pay the total cost of hire each day the items are late. All packaging needs to be returned in the same order it went out with your order, this includes plastic bin being returned un broken.
Pricing & Payment
There is no minimum hiring charge. We require 50% to secure your hire items for your date, following payment is due the last working day a week before your event. Payments are to be made via bank transfer. All of our prices are available on our website, for any further details please email firstname.lastname@example.org.
Bond/ Damages deposit
We ask for a bond/damage deposit of $100 which will be included in your invoice. This will be refunded when all hire items have been safely returned, checked and cleaned. This can take up to (5) working days after return. We do not give bonds back on return without inspections.
All cancellations must be made in writing. In the event of cancellation, your deposit will be refunded as follows: 30 days or more before the event, 100% of deposit; 8 to 29 days before the event, 50% of the deposit; 7 days before the event, 0% of deposit. Covd.19, If events are affected by Covid19 restriction deposits will not be refundable but be able to be exchanged for a later date but our cancellation policy does still apply above.
You are responsible for all hire items while they are in your possession. This includes damages, breakages & loss. Any items that are left unattended premises remain your responsibility. Any damages will be paid from the Bond, if damages /loss is greater than the bond, the hirer will pay the balance. Please ensure all items are handled with care and repacked carefully as supplied. All packaging and bubble wrap needs to be returned with your order. When using hire items outside please make sure they are protected from the weather.
Walnut Lane takes no responsibility for any injury to any party through breakage of items or other accidents during the hire period. The client is responsible for all props from the time they are collected until they are returned.